| Infrastructure |
| Server hostingDedicated or virtual, single-tenant hardware | ✓ | ✓ | ✓ |
| Hardened OS buildCIS-aligned baseline, key-only SSH, no default credentials | ✓ | ✓ | ✓ |
| Host firewall & fail2banBrute-force defence configured at handover | ✓ | ✓ | ✓ |
| Automatic security updatesUnattended upgrades on an agreed window | ✓ | ✓ | ✓ |
| Backups with tested restoresRestores verified on a schedule, not just jobs run | ✓ | ✓ | ✓ |
| Off-site backup replicationSecond copy on separate infrastructure | Add-on | ✓ | ✓ |
| High availabilityClustering, load balancing, automated failover | — | Add-on | ✓ |
| DDoS mitigationNetwork-edge filtering | ✓ | ✓ | ✓ |
| CDN & edge deliveryOrigin shielding, cache tuning, geo-routing | — | Add-on | ✓ |
| Monitoring & response |
| Infrastructure monitoringUptime, capacity, disk, service health | ✓ | ✓ | ✓ |
| Security monitoringHost IDS, file-integrity monitoring, audit-log shipping | — | ✓ | ✓ |
| 24/7 analyst triageSomeone looking at it, not just an alert queue | — | ✓ | ✓ |
| Threat huntingProactive search for what alerts missed | — | — | ✓ |
| Incident response retainerGuaranteed responder availability | — | Add-on | ✓ |
| Named engineer rotationYou know who is on call | — | ✓ | ✓ |
| Assurance |
| Vulnerability scanningRecurring authenticated scans | Add-on | ✓ | ✓ |
| Penetration testingManual, objective-led testing | — | Annual | Bi-annual |
| Free retest after remediationVerification that fixes worked | — | ✓ | ✓ |
| Cyber Essentials supportPreparation and submission | Add-on | ✓ | ✓ |
| ISO 27001 readinessGap analysis, ISMS build, internal audit | — | Add-on | ✓ |
| Quarterly DR drillRehearsed recovery, documented outcome | — | — | ✓ |
| Working with us |
| Support channelHow you reach us | Email | Email + Slack/Teams | Dedicated channel |
| P1 response targetCritical issues | 4 hours | 30 minutes | 15 minutes |
| Operations reviewScheduled review of the estate | — | Quarterly | Monthly |
| Blameless postmortemsWritten up within 48 hours | — | ✓ | ✓ |
| Runbook & handover docsYour team can operate it without us | ✓ | ✓ | ✓ |